Terms and Conditions of Sale

Terms & Conditions

These Terms & Conditions and Trade Policies are issued by the “Gore Visitor Centre” owned and operated by Gore District Council and are effective from 01 February 2018. They cover the use of this website gorevisitorcentre.co.nz. Please read these terms carefully if you need to refer to them again they can be accessed from the TERMS & CONDITIONS OF SALE link at the bottom of any page on this website.


Contact detail:      

Email      goreinfo@goredc.govt.nz

Phone     03 203 9288


Data Security Policy

In accordance with the New Zealand Privacy Act 1993 Gore Visitor Centre maintains high standards for the protection of data to ensure that customer information remains private and is only used for the purpose it was collected.

This website has layers of security to protect it against malicious activity, possible breaches of the system ('cracking') and unauthorised access to customer data.

Customer data is not permanently stored on the website.

Email sent to Gore Visitor Centre is not encrypted and is therefore not secure.

Information transmitted over the internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website. Any information sent through the website is passed through a secure server using encryption technology. All stored customer data is protected with secure passwords, user log-ons and other security procedures.

You are responsible for taking all reasonable steps to:

  • Prevent someone misusing or getting unauthorised access to your computer system or to any codes or passwords you have to access the website, and
  • Ensure your computer system and data are free of viruses and other forms of corruption.
  • We monitor usage and interaction with our network and services for cybersecurity purposes; we may use third party service providers to facilitate this monitoring.


Gore Visitor Centre uses services such as Google Analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout Gore Visitor Centre website and through any other sites that use those services. Gore Visitor Centre does not control how those cookies are issued, or the data that they store.


Credit Card Security Policy

Gore Visitor Centre currently accept the following credit cards only: Visa | MasterCard

Gore Visitor Centre uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are processed in real-time. Gore Visitor Centre does not have access to your full card number; this credit card payment is secured by PayPal. PayPal have bank grade security. All transaction processed by PCI DSS Standards (Payment Card Industry Data Security Standards).

PayPal is used by over 203 million users around the world. They process 25 currencies from 202 countries and markets and convert them securely.

Visit paypal.com for more info on online credit card payments.


Pricing Policy

Gore Visitor Centre reserves the right to vary its current price list at any time without prior notice.

Items will be invoiced to the purchaser at the price ruling at the date of dispatch, unless otherwise agreed in writing or other durable medium by us in advance.

All prices listed on this web site are in NZ Dollars and represent the Recommended Retail Price (RRP) including GST. Online and retail shop prices may vary.

All retail sales made through this web site must be paid for in full before delivery of the order.


Ordering and Delivery Policy

Your order made via this site or by directly contacting us is an offer to purchase one or more products/services. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.


We will deliver the products set out in your order ("products") almost anywhere in New Zealand. Delivery in New Zealand is made by New Zealand Post Limited (Courier Post)).

We offer international shipping to most countries from New Zealand.

We use New Zealand Post Limited for all our international orders. We don’t ship to international armed forces, freight forwarders or international PO boxes.

International shipping costs can vary by product type, with these variations defined below.  

The following is a list of countries we ship to, including estimated delivery times and cost:



Standard NZ Post

3 - 5 working days

Costs NZ$4.00 + 1.00 per unit




3 - 10 working days

Costs NZ$7.00 + 1.00 per unit



South Pacific

3 - 10 working days

Costs NZ$45.00 + 5.00 per unit

South Pacific

3 - 10 working days

Costs NZ$65.00 + 6.00 per unit




3 - 10 working days

Costs NZ$45.00 + 5.00 per unit


3 - 10 working days

Costs NZ$65.00 + 6.00 per unit




3 - 10 working days

Costs NZ$45.00 + 5.00 per unit


3 - 10 working days

Costs NZ$65.00 + 6.00 per unit



Rest of World

3 - 10 working days

Costs NZ$45.00 + 5.00 per unit

Rest of World

3 - 10 working days

Costs NZ$65.00 + 6.00 per unit


  • International orders from gorevisitorcentre.co.nz are charged in New Zealand dollars (NZD). The exchange rate is determined by international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.
  • These delivery time frames don’t include the processing of your order by our team only the time it takes for our delivery partners to get your order to you.

Please list any specific instructions for delivery when placing your order online.



Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. Gore Visitor Centre has no control over customs policies and charges, which can vary from country to country.

For further information, we recommend you contact your local customs office and check import duties and taxes for your country.


International shipping restrictions

Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.

For international deliveries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. As legislation and policies vary from country to country, please refer to local government sources for more information on delivery restrictions.

For further information, please refer to the Ministry of Transport website., which details Transporting Dangerous Goods safely and its associated acts, and check with check with our international freight provider New Zealand Post Limited.

For information on the delivery of you order, see Order handling & tracking below.

We will endeavour to deliver all products within New Zealand within 10 working days of us confirming receipt of the order and payment being received, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the product is on back-order), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or amend any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.


All orders for New Zealand destinations will include a minimum delivery charge. The anticipated delivery charges will be notified to you when you complete the order online.

All deliveries in NZ are made by New Zealand Post Limited (Courier Post). All deliveries are tracked by New Zealand Post Limited (Courier Post) so will require a signature upon receipt. Attempts to make deliveries to an unmanned address will cause a “Card to Call” notice being left at the customers address advising of an attempted delivery and what the customer will need to do next. We recommend that you provide an alternative work or day time delivery address where your delivery can be signed for if your normal address is likely to be vacant.


Description of Products

Wherever possible we try to describe the products to the best of our ability, however we cannot be held responsible for any other interpretation of the product. If you feel the product does not comply with its product description you may return the product and accept a refund in accordance with our Refunds Returns and Damaged Goods Policy.



The risk of any loss of, or damage to, the products will pass to you on delivery.


Refunds / Returns / Damaged Goods Policy



If you need to be refunded for whatever reason, the refund will be made back to the credit card the initial payment was made (or your bank account if you paid by Direct Debit). If an item that has been purchased in a sale, or promotion, has been returned the amount to be refunded will be the purchase price and not the current sale price.


Order Cancellation or Items Not Wanted

We ask that you choose carefully as we do not refund if you change your mind, or if the item was brought for someone else and they did not like it or the item did not fit or you found something cheaper elsewhere. However in cases such as faulty items or damaged goods or incorrect items supplied we will meet our obligations under the Consumer Guarantees Act.


Items Damaged In Transit

All items are checked thoroughly for faults and damages before packing. All items must be inspected upon delivery as damages must be reported within 48 hours to our courier company.


Faulty Items

If your purchased items are found to be faulty please contact us, as faulty items must be reported within 48 hours of delivery. We will have the faulty items picked up by courier. Please make sure goods are ready to be collected in their original packaging. If returned goods are not sufficiently packaged and as a result are damaged on return these items will be charged for in full.


Items Sent In Error

Sometimes we make a mistake and send you the wrong product. If the item(s) you have received are not what you have ordered please contact us as soon as possible and we will arrange to get them collected. If upon return these items are found to have been mistreated, damaged, opened, used or have inadequate packaging for the return to us you may be charged for them, so please be sure to package them sufficiently for the return. Upon safe receipt we will dispatch the correct items to you.


In all return cases please make sure sufficient packaging is used on all returned items, as all goods remain your responsibility until received safely back to us regardless of the reason they are being returned. If returned goods are not sufficiently packaged and as a result are damaged on return these items will be charged for in full. Please include a copy of our original packaging slip to help us identify your order.


Dispute Resolution

Should you find that you are not happy with a product or service that you have purchased from us we encourage you to make contact with us as soon as possible after the purchase was made. We will endeavour to address your concerns within your rights and our responsibilities outlined by the Consumer Guarantees Act.

Nothing described in our Refunds and Returns will affect your statutory rights.


Our Returns Address is:

Gore Visitor Centre

16 Hokonui Drive

Gore 9740, New Zealand


Website Terms of Use

By accepting these terms of sale, you confirm your acceptance of the Terms of Use.


Liability Excluded

Except as expressly set out in these terms of sale and to the extent permitted by law:

All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability and fitness for purpose;

We will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your purchase of the products or services.


Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.


Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.


Jurisdiction and governing law Policy

These terms of sale will be governed by New Zealand laws and will be dealt with by the New Zealand courts.

Pricing Policy

The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges. We will endeavour to ensure that all prices listed on this site are consistent and correct however from time to time errors may be made in the pricing and Gore Visitor Centre reserves the right to amend or rectify any errors in pricing or product specification within 48 hours of being notified of it or after an order has been processed, and not be held to the error on any order placed prior to its correction.


Website Terms of Use

This website ("site") is operated by the Gore Visitor Centre. Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services [and enable you to purchase these products and services from us online].


Intellectual Property Rights

All intellectual property on this site, including without limitation any trademarks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.


Where we may make authorised use of other individuals or organizations’ images, text, or graphics, we will make due reference to that source.


Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of our rights in the relevant content. You may not reproduce copy or distribute the content on this site for any other purpose or in any other way without our prior written consent.

If you wish to link to any part of this site, you must get our prior written consent.


Your Information

You must ensure that any information that you provide when creating an account with us is correct, complete and up-to-date. You agree to advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.


Gore Visitor Centre cannot be held liable if any product or service you have requested of us is supplied to a third party due to you providing us with incorrect personal information (e.g. postal/shipping address or email address).



We do not guarantee that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact the Office (refer to our Contact Us page).



We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.